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Returns & Exchange policy

Last Updated: 2nd September, 2024

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At Jatoth Creations, we take pride in our handcrafted products and strive to ensure your complete satisfaction. If for any reason you are not happy with your purchase, we’re here to help. Please review our Returns & Exchange Policy below.

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1. Eligibility for Returns & Exchanges

  • Items must be returned within 14 days of receipt.

  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Items that have been customized or personalized are not eligible for returns or exchanges unless they arrive damaged or defective.

 

2. Non-Returnable Items

  • Sale or discounted items are final sale and cannot be returned or exchanged.

  • Customized or personalized items.

  • Items marked as non-returnable in the product description.

 

3. Return & Exchange Process

  1. Contact Us: To initiate a return or exchange, please contact us at info@jatothcreations.com within 7 days of receiving your order. Provide your order number, item details, and reason for return or exchange.

  2. Approval: Once your return request is approved, you will receive instructions on how to proceed. Please do not send your items back without receiving approval, as they will not be accepted.

  3. Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  4. Inspection & Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.

 

4. Exchanges

  • Exchanges are allowed for the same product in a different size, subject to availability.

  • If you wish to exchange an item for a different product, you will need to return the original item and place a new order.

 

5. Damaged or Defective Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@jatothcreations.com with photos of the issue.

  • We will arrange a replacement or refund at no additional cost to you.

 

6. Refund Processing

  • Refunds are processed to the original payment method within 7-10 business days after the returned item is inspected and approved.

  • Original shipping charges are non-refundable.

 

7. Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, the order will be processed, and our standard return policy will apply.

 

8. Contact Us

For any questions or concerns regarding returns or exchanges, please contact us:

We appreciate your understanding and look forward to serving you again!

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